Customer Success - Experience Unmatched Customer  Support at Municibid

Why Municibid Support Stands Out

At Municibid, we do support differently. Our Customer Success team is obsessed with solving problems quickly and making your experience feel easy, even when auctions get complicated.

Speedy Response Times

Get fast answers, often within minutes, for all auction inquiries.

Expert Auction Guidance

Receive personalized advice from staff who understand the nuances of government auctions.

Friendly, Human Support

Talk to real people who genuinely care about helping you succeed with your bids.

Multi-Channel Help

Reach us through email, chat, or phone—whichever works best for your situation.

Tailored Service

Whether you’re bidding on a truck or listing a fire engine, we know how to help.

Ensured Listing Quality

We review listings to help ensure they meet our standards and offer a smooth experience for both bidders and sellers.

Instant Chat

Quickly speak with a Municibid expert or leave us a message.

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Meet Your Support Team

Hi, I’m Jackie - Director of Customer Success

With over 18 years in customer support and deep expertise in online government auctions, I’ve made it my mission to provide sellers and bidders with the kind of service that makes you say, “Wow.” Whether it’s helping a township list their first firetruck or guiding a new bidder through payment and pickup, my team is here to help you win – literally and figuratively.

“We have been buying for years on Municibid. It saves our company lots of money buying used stuff. We just bought a used 2011 Ford Explorer and found out after we bought it that the town just put a new engine and transmission in the car in the last six months. What a deal we found. We also found out from the police department that the car was garage kept. We are very happy to buy from Municibid. I tell all my friends.”

Nicholas Kaufman

Business Owner, NJ

Listing Quality Assurance

We personally review every listing to ensure:

Clear, compelling descriptions

High-quality images

Accurate starting prices

Clean grammar and formatting

Customized performance recommendations

Real Feedback from Real Customers

“The customer service is phenomenal! Jackie went above and beyond to walk us through all of our options.”

Dana Jamison

Facilities Project Manager, Commonwealth Charter Academy (PA)

“There cannot be enough praise for the customer service exhibited by the team at Municibid. The customer service team remedied each issue practically instantaneously.”

Acadia Bombaci

Assistant Purchasing Agent, City of Revere (MA)

I cannot believe how great the support staff was to me with answering any question I had. 5 stars!

Beth Showalter

Secretary-Treasurer, Upper Bern Township (PA)